Refund policy

 

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at retail@coldys.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at retail@coldys.com.au.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Once a deposit has been made for specially ordered goods, it is non-refundable. In the event that you wish to cancel your order, the non-refundable deposit will be retained by Coldy Accessories to cover costs associated with processing and customisation. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Re-Stocking Fee

A re-stocking fee applies to all returns/refunds and is total to the sum of 20% of the purchase price. This fee covers the cost of inspecting, restocking, and processing the returned product. 

 

Visual Representation Disclaimer: Understanding Our Product Imagery Policy

Please note that images provided on our website may not always be a true illustration of the actual product. We strive to accurately represent our products; however, variations in colour, texture, design and appearance may occur due to factors such as updates in product appearances. Rest assured, we are committed to providing you with the best possible shopping experience, and if you have any concerns, feel free to reach out to our customer support team for clarification.